Case Studies Avaya

Carlo's BakeryCarlos Bakery of Cake Boss | Avaya
  • Handle rapid business growth while driving simplicity.
  • Turn to for trusted advice about business communications solutions.
  • Latest office phone platform.
  • Certified Authorized Dealer.
  • Upgraded network now has the ability to grow with the company.
  • Working with a trusted Certified Phone System company with start-to-finish solutions.
New York MetsNew York Mets American Baseball Team | Avaya
  • Citi Field and the Mets require a network to keep pace with ever-growing traffic.
  • Previously, conference calls were capped at 60 people.
  • The contact center lacked CRM integration and reporting.
  • Leadership and staff need mobility features to communicate in and out of the office.
  • The organization needed greater redundancy for business continuity.
  • Phone system call center software.
  • Call management system integration.
  • Conferencing capabilities increased.
  • Direct messaging software.
  • Phone system health check system with backup battery.
  • Upgrade boosts flexibility and lowers costs.
  • Extensive reporting enables the right staffing at the right time – to maintain high service levels.
  • Data and voice from a single provider eliminates the need for separate team members to address different systems.
  • Health system provides problem prevention, rapid issue resolution and continual solution optimization.